Operating Hours & Location
The ICT Helpdesk Operates between the Hours of 8:00am & 4:00pm daily and is located in WA202,
beneath the College Library.
ICT Helpdesk Portal
Staff and Students are asked to log all ICT related matters on the College ICT Helpdesk Portal if your matter is not of an urgent nature.
All Tickets are assigned a Ticket No. and will be assessed by an appropriate Technician who will make contact with you.
The ICT Helpdesk Portal can be accessed at any time, both on campus or at home by using the address: http://helpdesk.oakhill.nsw.edu.au/
If you are unsure on any parts of the ICT Helpdesk Portal, please view the below Knowledge Base
Articles for assistance.
KB0062 – How to Log a Helpdesk Request
KB0063 – What Happens When I Log a Ticket?
KB0064 – How to View your Request History
KB0065 – How to Add a Note to an Existing Request
KB0066 – Cancelling a Request after Creation
Phone & Email
For all Email correspondence please contact us here via the following link: Email the ICT Helpdesk
For all Phones correspondence please contact us on 02 9899 2288 between our operating hours.