KB0062 – How to Log a Helpdesk Request

This guide will lead you through the process of logging a Helpdesk Request on the ICT Helpdesk Portal.

Staff and students can contact the ICT Helpdesk by opening a browser and going to this address: https://service-oakhill.atlassian.net/servicedesk/customer/portals

If you haven’t authenticated yet, an authentication window may pop up. Use your school email/username and password. After successfully authenticating you will be taken to the portal.

Click ICT Services to create a ticket and fill in the information as required.

Should you have any issues with this, please email the ICT Helpdesk by using the following link: Email the Helpdesk