KB0063 – What Happens when I Log a Ticket?

A number of things happen after you submit a job to the ICT HelpDesk.

The sequence of events is this:

1. Your request takes its place in a job queue and the next available Ticket Number is assigned to it. You are immediately notified of your Ticket No. through email.

2. Your help request is assigned to a member of ICT team and is actioned in due course. Expect the first response (and hopefully a solution) within 2 business days. The ICT member may also need further information from you which will be requested via email with reference to the ticket number. This makes it easier to track any updates with the progress of your matter.

4. Once the work request has been deemed complete, the ticket is marked as resolved. However, you are able to re-open it if need be.

5. You are encouraged to leave a star-review with comments so we can improve our services.

Should you have any issues with this, please email the ICT Helpdesk by using the following link: Email the Helpdesk