KB0065 – How to view or update information on an existing request

This article will lead you through the process of adding a Note to an Existing Helpdesk Request.

1. Log into the ICT Helpdesk Portal at https://service-oakhill.atlassian.net/servicedesk/customer/portals. You may be required to authenticate. If so, use your school login credentials.

2. Click on the box marked “Requests” to bring up the list of requests submitted.

3. From here you can add or view any updated information.

Should you have any issues with this, please email the ICT Helpdesk by using the following link: Email the Helpdesk