KB0065 – How to add a Note to an Existing Request

This article will lead you through the process of adding a Note to an Existing Helpdesk Request.

1. Log into the ICT Helpdesk Portal: http://helpdesk.oakhill.nsw.edu.au/

2. If not already selected, click on the  ‘History‘ Tab in the top menu and then click on the relevant ticket number.

Helpdesk - History

3. In the ‘Notes‘ section of the new window you can now view the progress (history) of your ticketed request from the notes written by the technician. To add a note of your own, click on the ‘Add Note’ button at the bottom-right of the screen.

HelpDesk Add Note

4. In the ‘New Note‘ section, enter your note/message and then click ‘Save

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5. Your new note  appear in the ‘Notes’ section in a yellow box, as shown below.

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Colour-coding make it easier for you to follow a ticket’s history.  Yellow boxes contain notes that you have entered and blue boxes contain notes entered by the Helpdesk technician – see  example below.

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Should you have any issues with this, please email the ICT Helpdesk by using the following link: Email the Helpdesk