KB0066 – Cancelling a Request after Creation

This article will lead you through the process of Cancelling a Helpdesk Request after Creation.

1. Log into the ICT Helpdesk Portal: http://helpdesk.oakhill.nsw.edu.au/

2. Click on the ‘History‘ tab in the top menu and then you click on the Ticket No. for the request you want to cancel.

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3. View the details of the requested job and, if satisfied that you want to cancel it, click on the  ‘Cancel Request’ button in the top-right hand corner of the window. Don’t confuse the ‘Cancel Request’ button (top-right of screen) with the ‘Cancel‘ button at the bottom-right of the same screen.

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4. If you are absolutely certain that you want to cancel, click ‘OK‘ when prompted with the message ‘Really cancel this ticket?

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5. Having cancelled your ticket, the ‘History’ page will now show the ticket’s status as ‘Cancelled‘ (see example below).

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Should you have any issues with this, please email the ICT Helpdesk by using the following link: Email the Helpdesk