Log a Request

ICT Helpdesk Portal

The ICT Helpdesk Portal can be accessed at any time, both on campus or at home by using the address: https://service-oakhill.atlassian.net/servicedesk/customer/portals

From there you can create a ticket. All Tickets are assigned a Ticket No. and will be assessed by an appropriate Technician who will make contact with you.

Staff and Students are asked to log all ICT related matters via this Helpdesk Portal if your matter is not of an urgent nature. If it is of an urgent nature, then you can either call or drop in to the office.

If you are unsure on any parts of the ICT Helpdesk Portal, please view the below Knowledge Base
Articles for assistance.

KB0062 – How to Log a Helpdesk Request
KB0063 – What Happens When I Log a Ticket?
KB0064 – How to view your request history
KB0065 – How to view or update information on an existing request
KB0066 – Resolving or Cancelling a Request